Our Standard Terms and Conditions
The below stated conditions based on which Transit Living Serviced Apartments operate. Acceptance to the below conditions are implied by contracting with Transit Living Service Apartments.
1.1 The prices do not exclusive of applicable taxes.
1.2 Price includes airconditioning, electricity, water, bed linen and towels changes, Free view TV channels, wireless broadband access, washing machine, iron and iron board, fully fitted kitchen (kettle, microwave, toaster, cooking tools, crockery and cutlery), security (entry system).
1.3 The prices for the service apartments do not include secure on-site parking available at Rs 100 per night.
2. Booking and Payment
2.1. Bookings can be made online or by telephone, on confirmation of a booking a fee to the value of the first nights rate is required hereafter referred to as the booking fee.
2.2. The remaining balance has to be paid in cleared funds one week before your rental commencement date. If booked less than one week prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
2.3. The preferred method of payment is by credit or debit card, Visa and MasterCard but we do not except American Express. Payment can also be made by cash, cheque or by bank transfer however a seven-day allowance is necessary in order for cheque payments / bank transfer to be cleared. Accordingly, payment cannot be accepted by cheque or by bank transfer within a week from the arrival date.
Failure to meet these terms may result in a cancellation without advance client notification.
3. Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:
3.1. A cancellation made one week or more before your rental commencement date, first nights rate of the rental charge will be held.
3.2. A cancellation made less than one week before your rental commencement date, 100% of the rental charge will be held.
We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
4. Arrival and Departure Times
Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
5. Right to Decline
Transit Living Serviced Apartments Group reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
6.1. The apartments provided by Transit Living Serviced Apartments are for residential purposes only and not to be used for any illegal or immoral purposes.
6.2. Guests are required to behave in responsible manner, respect the apartment, and other occupants within Transit Living Serviced Aparments. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.
6.3. The person who made the booking will be held responsible for the behavior of the guests in his / her party and visitors.
6.4. Transit Living Serviced Apartments reserves the right to terminate this contract if the behavior of the customer is likely to endanger the safety or well being of other guests in the party, himself, or any other occupants within Transit Living Serviced Apartments, prior to or during their stay.
For insurance reasons, the total number of guests staying in each party must not exceed the maximum occupancy (Mentioned in Unit type under each property listing page) capacity as specified on confirmation of booking.
8. Loss or Damage
8.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.
8.2. A set of keys and door codes are provided on arrival. It is the customer’s responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure.
8.3. As security against loss and/or damage, we reserve the right to hold your credit card details to cover the replacement / repair costs incurred. If credit card details are not provided a security deposit to the value of Rs. 1000.00 per apartment booked must be paid in advance. Where security deposits have been charged they will be returned in the form of a cheque issued within 7 days of your departure date.
8.4. Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
8.5 Any belongings left by guests will be held by Transit Living Serviced Apartments for one month after departure date. It is the guests priority to contact us to arrange collection or if they wish for an item to be sent back to them. Depending on size of item there is a fee of between Rs.100.00 for the item to be sent back by recorded delivery.
Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.
We hold a strict no smoking policy; smoking is not permitted in any area within the building of Transit Living Serviced Apartments. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.
Smoking is permitted on the roof terrace on the second floor where ashtrays are provided.
11.1. Transit Living Serviced Apartments and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or Roof Terrace at any time during the reserved stay.
11.2. While we will endeavour to provide all services, including Internet, Freeview television, and so on, we cannot be held responsible for any loss or failure of service as we are dependent on other providers who are outside of our control.
12. Quality, Feedback and Complaints
12.1. The apartments at Transit Living Serviced Apartments have a self-rating of 4 star apartments. We are committed to providing high quality accommodation and we welcome feedback from our guests.
12.2. In the event of a complaint, it should immediately be brought to the attention of the site-manager. If this fails to satisfy your complaint, please send your complaint details to Transit Living Serviced Apartments. A written letter of complaint should be provided within 7 days of departure.
In case of any feedback, suggestions or complaints use the contact form in contact page.
13. Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Transit Living Serviced Apartments are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
14. Bed Linen and Towels
Bed linen and towels are provided in all our apartments, if additional towels and bed linen are required these can be provided for an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.
15. Special Requests
Requests for specific apartments, cots and camp beds etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.
16. Disabled Persons
It shall be the consumer’s responsibility to disclose to Transit Living Serviced Apartments, prior to booking, any relevant physical or mental condition of any member of the party. We reserve the right to decline or provide accommodation for a disabled person where we believe the apartment would be inconsistent with the needs of that person. A number of our apartments have easy wheelchair access and an access statement is available on request.
17. Late Arrivals
Failure to notify Transit Living Serviced Apartments of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held.
18. Parties/ Group Bookings
Transit Living Serviced Apartments does not accept bookings from groups of parties under the age of 18, unless prior agreement in writing/email. It is the consumer’s responsibility to inform us of guest within the party that are underage. We reserve the right to refuse access to such groups upon arrival and will not refund any monies paid in advance, in the event of non-disclosure of the age of the occupants.
A booking of 2 apartments and more is considered a group booking with Transit Living Serviced Apartments. If a group of individuals has booked separately for the same date e.g. stag parties, hen parties, Transit Living Serviced Apartments reserves right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
You are responsible for any damage caused to the allocated rooms or the furnishings of the apartment and common hallways, lending areas, car parking area. If any act, default or neglect by the guests or organizers results in damage or complaints from other guests, the customer shall be liable to pay to Transit Living Serviced Apartments on demand the amount required to make good or remedy such damage.
In the event of willful or negligent interruption to the business or other customers, Transit Living Serviced Apartments will charge the amount of any loss to the Customer and terminate the bookings. Transit Living Serviced Apartments will not be liable for any refund or compensation in such circumstances.
The customer / you means the organizing body company and organizer responsible for commissioning and payment of the event.
Transit Living Serviced Apartments applies the same payment and cancellation terms and conditions for group bookings as for single bookings. As security against loss and/or damage, we reserve the right to pre-authorize a security deposit to the value of 20% of invoice value; the sum must be pre-authorized at the time of the check in by credit/debit card. Where security deposits have been paid by cash- they will be returned in the form of a cheque issued within 7 days of your departure date.
19. Confirmation of Booking
All bookings are subject to availability and written / email confirmation.
20. Privacy statement
Transit Living Serviced Apartments fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and used only for the process of making requested bookings, follow up emails including feedback request. No information will be made available or distributed to any third party companies or individuals.